If you have a Basic Support plan and require one-on-one technical support, you can upgrade your Support plan. All AWS customers receive support for account and billing questions and service quota increases. To get personalized technical support, you must sign up for a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan. To learn more about the types of technical issues that are supported by AWS, see Scope of AWS Support. On the Create case page, select Technical support.If you have operational issues or technical questions, you can contact a team of support engineers and receive predictable response times and personalized support.Īfter you sign up for a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan, you can open a technical support case by doing the following: What would you like help with today You can quickly take care of most things here, or connect with us when needed. With these Support plans, you get pay-by-the-month pricing and unlimited support cases.

If you receive correspondence you think may not be from Amazon, please report it immediately. You can also subscribe to a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan to receive one-on-one fast-response support from experienced technical support engineers. We take fraud, scam, phishing and spoofing attempts seriously. For technical support, all AWS customers have access to AWS documentation, the AWS Knowledge Center, AWS Prescriptive Guidance, and AWS re:Post.

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